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Frequently Asked Questions

How Much Are Tickets?
Each tour location has specific pricing, please visit each ticket page for pricing.
Giving Back Is Part Of Our Mission!
We believe in giving back to the local community & we are proud to partner with local charities. More info coming soon!
YIKES! I bought tickets for the wrong date/time, what should I do?
Please visit this link to exchange your tickets for a new date and time, you will need to create or login to your account.  My Tickets
What is your return policy?
Ticket sales are final and non-refundable. Depending on availability you can exchange your tickets for a different date/time.
Is the Museum of What kid friendly?
Yes, for sure! Our family friendly hours are daily until 7pm. After 7pm children are still welcome; however, we do sometimes dim the lights in certain exhibits and make other changes to the museum. As well, we also have special events that run some evenings. During all hours we ask that you supervise your children at all times. We are an interactive museum; however, our exhibits are one-of-a-kind so please refrain from pulling, tugging, tearing, coloring on, or ripping the exhibits. Thank you for your understanding.
What should I bring with me?
Please bring your ticket and your photo ID. Suggested items to bring include your camera/phone and a card to make purchases. We are a no cash location so please bring a card to make all purchases. Our gift shop is pretty tempting!
Is photography allowed?
Absolutely yes! Grab your cameras and phones and snap away! Our exhibits are going to blow you away, make sure you take lots of pics and look for the special #hashtags we have for each exhibit so you can tag us during your visit. We LOVE seeing all the fabulous pictures our guests take & we love featuring them!
Is the Museum Of What wheelchair/ADA accessible?
Most certainly yes!
Do you have restrooms?
Yes, we do, however; our restrooms are located at the back of the museum and just around the corner from where we are. We suggest using the restroom prior to your visit.
How early should I arrive?
Please arrive at least 15 minutes early. For example, if your time slot is 3pm plan to arrive at 2:45pm. Unfortunately guests who arrive more than 30 minutes late will be denied access to the museum. Please arrive on time.
How long will it take to experience the Museum Of What?
Each tour and location has been designed to last from ½ an hour to 1 ½ hours but the pictures you take and the memories you create will last a lifetime! You are also welcome to browse our gift shop after your tour. Some of our exhibits are timed to ensure everyone has an opportunity to enjoy the fun!
Are food and drinks allowed?
Please enjoy all food and beverages prior to your visit as we want to keep our museum clean and comfortable for all that visit. Only the drinks and treats served at the Museum are allowed. We appreciate your understanding.
Are pets allowed?
We are HUGE animal lovers; however, furry friends aren't allowed at all locations, Only service animals.  If pets are allowed there will be a ticket price just for them!
Partnerships & Collaborations
Want to partner with the Museum of What or have a fabulous collaboration idea? We love ideas and innovative thinking. Please email collaborations@museumofwhat.com to start a conversation.
Press, Talent, & Celebrity Relations
Please email press@museumofwhat.com

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